Privacy Policy

2. Information We Collect

Prometheus collects various types of information, including:

• Personal Information: This includes your name, email address, and any other data you provide when creating an account or contacting support.
• Device Information: We collect information about the devices you connect to our platform, such as device names, identifiers, and system logs.
• Usage Data: We track how you interact with Prometheus, including features you use, time spent on the platform, and error reports.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to improve user experience and gather data on platform usage.

3. How We Use Your Information

The information we collect is used to provide, maintain, and improve Prometheus services. Specifically, we use your data to:

• — Provide customer support and respond to your inquiries.
• — Optimize and personalize your experience on the platform.
• — Monitor the performance and security of our platform.
• — Process payments and manage your subscription.
• — Send you service-related announcements and updates.

We do not sell or rent your personal information to third parties. However, we may share your data with trusted partners or vendors to help us deliver our services, such as payment processors or customer support tools.

4. Data Security

We take data security very seriously and implement a variety of technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes encryption of sensitive data and regular security audits to ensure our systems remain secure.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data. You are responsible for keeping your login credentials confidential.

5. Data Retention

We retain your personal information for as long as is necessary to provide you with the services you have requested, comply with our legal obligations, resolve disputes, and enforce our agreements. Once your information is no longer needed for these purposes, we will securely delete it.

6. Your Rights

You have the right to access, update, or delete the personal information we hold about you. If you wish to exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

You may also have additional rights depending on your location, such as the right to object to data processing or to restrict how your information is used.

7. Sharing Information with Third Parties

We may share your personal information with third-party service providers who assist us in providing our services. This includes payment processors, cloud storage providers, and customer support tools. These third parties are obligated to protect your information and only use it for the purposes we have authorized.

In certain circumstances, we may also be required to disclose your information to comply with legal obligations, such as responding to lawful requests from public authorities or law enforcement agencies.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your usage of Prometheus. Cookies are small data files stored on your device that help us enhance your experience, such as by remembering your login details or personalizing content.

You can adjust your browser settings to block cookies or notify you when cookies are being used. However, please note that some features of Prometheus may not function properly if cookies are disabled.

9. Children’s Privacy

Prometheus is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete it as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at [email protected]. We are committed to addressing your concerns and ensuring that your data is handled responsibly.